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General Policies

Store Policies - Lakewood, CO

Website Pricing:

Any prices and information listed on our website are intended as a guide only. The products on our website are from various manufactures and the prices shown are updated by them. We often need to verify prices are current and accurate. In the event of product pricing inaccuracy listed on the website, we reserve the right to correct the pricing to reflect the actual pricing. 

Product Inventory:

If we come across a product style that is currently out of stock we will notify you immediately. The option to move forward will be to a) wait until stock returns or b) choose a different style option or color. If a product is discontinued or on clearance in the process of ordering, we will notify you immediately to identify this and your options. 

Quote approvals:

To ensure your order is correct, we will send you a quote to thoroughly review. We will need an acknowledgement and agreement to our quote in writing via email or in person. It is the customers responsibility to verify that the items listed on the quote are of the right sizes and colors if applicable and all of the information is correct. Once a deposit is made, the quote will be converted into a work order and production will begin. 

Proof approvals:

To ensure that your order is correct, we will send you a virtual proof via email for you to thoroughly review. This is provided so that we have a second set of eyes on the project and you, as our customer, you know your project the best! We need an approval in writing via email or in person for production to begin. 

Order Pickup:

An estimated pickup/shipping date will be provided upon approval of order and artwork. Client will be notified through email or by phone when the order is complete and ready for pickup. Any order that is not picked up after 60 days, will be donated, recycled or properly disposed of.

Cancellation/Return Policy:

For orders that are cancelled before production, The customer will be required to pay return shipping costs, a restocking fee and a 15% cancellation fee. Orders may not be cancelled after production begins. Once production has begun, all sales are final without exception.

Payment Terms

For orders under $100, we require full payment before the order is started. For orders over $100 a payment of 70% of the total order is required upfront before the order is started and the remainder is due before pickup.