Q: Can I order less than the minimum quantity specified?
A:Yes, some of our manufacturers allow you to order ½ of the minimum quantity specified. Orders with less than minimum quantities are subject to additional charges. Call us to get customized attention to your specific ordering needs and we will help you find the best solution for your order size.
Q: Can I order products from EmbroidMe of Hendersonville, NC online?
A: Absolutely! Our online store contains a wide variety of apparel and promotional merchandise that we hope you will want to order. But with more than 850,000 different items, please contact so we may serve as Your Promotional Marketing Partner and help you make the best selection for your project.
Q:Is Shipping included in the per unit rates?
A: Prices do not include shipping charges. All products are shipped F. O. B. factory. Freight will be prepaid and added to your invoice.
Q: What are Overruns / Under runs?
A: The actual quantity shipped may be either over or under 10% of the amount ordered. Because of the imprinting process, the actual quantity shipped will be the amount delivered and billed.
Q:What do the per units rates include?
A:Prices are per piece, based on quantity ordered. Normally, prices include a one color, one location imprint. Pricing is subject to change without prior notification, so please give us a call for verification and a formal proposal. Our Promotional Marketing Partners are happy to help explain the prices and help you make the most of your budget.
Q:What forms of payment do you accept?
A:You can make the payment by check, money order, American Express, Discover, Master Card or Visa. We also accept Purchase Orders from Major Corporations or Government agencies.
Q:What is Camera Ready Artwork?
A:Camera-ready artwork is any professionally prepared black and white rendering of your logo, emblem, line art or copy. The quality of your imprint depends upon the quality of artwork supplied to us! Artwork can be submitted via E-Mail, or USB. Laser copies of 1200 DPI resolution are also acceptable.
Artwork can be accepted from the following programs:
- Adobe Illustrator - AI 9 or higher
- Photoshop - All EPS, TIFF files (layered if possible). They must be 600 dpi or higher at 100% of final size or larger.
Please Note: Vector Art is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail.
If you don't have camera ready art, don’t worry… leave it in our capable hands! Our art department experts can prepare your artwork for you. Just contact your local EmbroidMe for information on how to get a quote on your project.
Q:What is the Standard Production Time?
A: Normal production time for most products is two to four weeks. Rush service is available. But if you need something sooner… just give us a call. Some products are available at a faster turnaround time, and we even have access to items that can ship the same day when submitted with artwork before noon. Let us help you find what works in your timeframe!
Q:Do I have to buy a product from EmbroidMe in order to have it customized?
A: No. You may walk into any EmbroidMe franchise with your own apparel and EmbroidMe will be happy to provide you with quality custom embroidery.
Q:What's the minimum order of a custom embroidery job from EmbroidMe?
A: There is no minimum order at EmbroidMe. Our stores will customize any job, no matter how large or small.