First, we would like to thank you for your patronage to EmbroidMe. We recognize that you have many choices about where to invest your money and time for and we appreciate that you have given us an opportunity to earn your business. Second, we want to provide the best possible experience for you and greatly appreciate your honest feedback about your customer experience.
We have provided answers to some common questions and we would also like to hear directly from you about what we have done well and where we need to make improvements. Listening to our customers is very important and you can be assured that your voice will be heard. Thank you in advance for your time and input.
If you would like to speak to a corporate representative, please give us a call on the following number 561-640-5570 or fill out the form below:
Q: I am unhappy with my design.
A: If you have not already contacted the store, please try to reach out to the location where you placed your order. You should have received a proof to sign off on prior to the production of your items. Please feel free to contact us by filling out the form to the right if you are unable to resolve your issue with the store.
Q: I was overcharged.
A: Each store is individually owned and operated and therefore, set their own prices. If the amount charged does not match your original quote, please try to contact the store.
Q: I cannot get my artwork files.
A: If you have difficulty in obtaining artwork files or merchandise from your local store, unfortunately you will have to pursue gaining access to intellectual property on a local level. If you have difficulty in obtaining artwork files or merchandise from a closed location, we will assist you in determining the status of your order and possibly put you in contact with a local field representative to gain access to your items.
Q: I am not happy with my the color, quality or size.
A: Please try to contact the location where you placed your order and provide the original quote.
Q: I have not been able to reach the store and/or they won’t return my calls.
A: If you are unable to reach a store, please use the form and indicate the location you are unable to contact. We will follow up with you in 1-2 business days.