As the largest embroidery franchise in the industry, it’s no surprise that EmbroidMe also employs the largest support staff. We have offices in five countries and support teams for every EmbroidMe location in the world. While every EmbroidMe is an individually owned and operated location, you are never alone in your business. We are always here, supporting you every step of the way.
Initial Support
Even while you are participating in initial training at the world headquarters, the EmbroidMe support team is at your location working on the pre-setup, prepping your store for your arrival. In addition to the Technical Training and Marketing Training, you will also receive:
Personal Business Development Manager
The overall goal of your Business Development Manager is to be there for you and help you get to profitability as soon as possible. The relationship with your personal Business Development Manager will include benefits such as:
· Providing guidance throughout the process of setting up your business.
· Making sure all of your questions are answered.
· Helping you understand the value of your Profit & Loss Statement (P&L) and coaching you on how to identify and correct areas of concern so that you can achieve maximum profitability.
· Personally conducting a 90 to 120 day financial review of your store. From there they provide an in-depth analysis of their findings, offering suggestions or recommendations for adjustments so as to achieve maximum profitability.
30-Day Sales and Marketing Review
After 30 days, your Business Development Manager will return to your store to review your sales and marketing progress. Based on their analysis they will recommend the alterations that are necessary to improve your store’s profits.
60-Day Operational Review
After 60 days, your Operations Manager will return to your store to review your store’s operational progress. Based on their analysis they will recommend the alterations that are necessary to improve your store’s profits.
Ongoing Support
Our commitment to helping you succeed does not stop after you open your doors. We have developed the best program for support in the industry. We will work with you throughout the life of your business to help you grow and profit. Our ongoing support program includes:
Regional Support Staff
We currently have about 47 field staff personnel who were selected because of their experience in the industry. In addition to previous experience, they are required to complete a rigorous training program before they begin working with our franchisees. We keep them up to date on changes and new programs, equipment or software so that we can provide you with the best information and support possible. Listed below are two of the support personnel who are working to assist our franchisees everyday:
· Operations Advisors - provide guidance and direction on any operational need that a franchisee may have. This includes, but is not limited to, production, staffing, vendors, procedures, financial – an overall snapshot of your business!
· Marketing Advisors - provide guidance and direction specifically regarding marketing and sales procedures and programs.
Store Evaluations
Periodic store evaluations are done by a member of our support staff for every EmbroidMe store in our system. This is done to assist our franchisees with any concerns they are having and helps us determine how we can better support them.
Regional Training Sessions
Regional meetings are periodically conducted to bring franchisees together with their support staff and each other, as well as, local and national vendors. These meetings provide the franchisee networking opportunities with each other as well as suppliers, a question and answer session with support personnel and suppliers, and instruction on new system-wide programs and initiatives.
Reviews upon Request
Reviews and evaluations of a store’s performance including sales, production and staff are always available upon request. We are here to support you and are here for you when you need us.
World Expo
As part of the EmbroidMe family, you will have the opportunity to attend the United Franchise Group’s World Expo. Our last expo, World Expo 2008 the industries’ largest privately-held vendor tradeshow, was an enormous success, with over 1,200 franchisees and more than 300 vendors in attendance. The five-day event combined a two-day tradeshow with four days of educational break-out sessions for franchisees.
SIGNARAMA, EmbroidMe and Billboard Connection were brought together for one Expo in an effort to facilitate mentoring and networking. To that end, all franchisees had an opportunity to meet with and learn from the most experienced owners in the business and share information on potential cross-branding opportunities through the SIGNARAMA, EmbroidMe and Billboard Connection mentor program.
With a networking and referral program called “Star Point Services” in place, the United Franchise Group’s goal is to become the leader in providing the services that help corporations and organizations get noticed through quality signage, printing services, apparel, promotional products and outdoor advertising.